When contacting ISO New England, please note that Customer Support records and monitors telephone conversations as a tool to assist in maintaining the security and reliability of the bulk power system. Other departments do the same, including the Control Room, the Restoration Room, Transaction Scheduling/Generator Audits, Market Administration, and Market Monitoring. Certain stakeholder interactions, including meetings and teleconferences may also be recorded. In compliance with Massachusetts law, we are providing this formal notice.
Please forward this message or post this notice for the benefit of others within your organization.
For questions on this practice, please contact:
Assistant General Counsel - Corporate
ISO New England Inc.
One Sullivan Road
Holyoke, MA 01040-2841